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‎06-29-2022 09:37 PM - last edited on ‎06-30-2022 08:45 AM by Retired

HP Recommended
Product: HP Pavilion - 15-cc123cl
Operating System: Microsoft Windows 11

I started to get crackling from my computer speakers but they were working fine earlier this week. After doing some searching, I noticed that I don't have the Bang & Olufsen audio control. I've uninstalled the Realtek drivers & tried updating again, but the crackling continues. I just have the Realtek option. Please assist!

Category:
1 person had the same question
1 REPLY 1

‎06-30-2022 05:15 AM

HP Recommended

Hello @MandalapuAlekha 

 

HP does not officially provide Windows 11 drivers for " HP Pavilion - 15-cc123cl ".

 

Please go windows device manager and send me the hardware ID of the sound device.

( Please take screenshot of all tabs from the property window of the sound device )

Follow this handy guide:

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

Please report your results

 

best regards

---

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