01-18-2017 06:03 PM - edited 01-18-2017 06:17 PM
I received my HP Envy 17t Touch Best Value Laptop (Product #: Y7C72AV) a few weeks ago and noticed that there is a static/crackling sound regularly on both the laptop speakers and headphones (I tried two separate pairs of headphones and the static occurs on both). The static just lasts a fraction of a second, but it comes back several times per minute, which is distracting.
I tried updating the audio drivers, but this didn't fix the problem.
Thanks for your time and insight.
01-19-2017 12:39 PM
Welcome to the HP Forums. I would be happy to help you with your HP ENVY Notebook - 17t. I understand that you are getting an audio quality issue, and you have already done some preliminary troubleshooting.
This seems to be a hardware issue.
I request you to contact HP phone support for assistance.
I am an HP Employee