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mames Student
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static noise in speakers and headphones on my new HP Envy 17t laptop

HP ENVY - 17t Touch Best Value
Microsoft Windows 10 (64-bit)

Hi,

 

I received my HP Envy 17t Touch Best Value Laptop (Product #: Y7C72AV) a few weeks ago and noticed that there is a static/crackling sound regularly on both the laptop speakers and headphones (I tried two separate pairs of headphones and the static occurs on both). The static just lasts a fraction of a second, but it comes back several times per minute, which is distracting.

 

I tried updating the audio drivers, but this didn't fix the problem.

 

Thanks for your time and insight.

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HP Support Agent
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static noise in speakers and headphones on my new HP Envy 17t laptop

@mames

 

Welcome to the HP Forums. I would be happy to help you with your HP ENVY Notebook - 17t. I understand that you are getting an audio quality issue, and you have already done some preliminary troubleshooting. 

 

This seems to be a hardware issue.

I request you to contact HP phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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