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JUANK_FLOREZ
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Message 1 of 2
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the audio is unexpectedly lowered and you hear very low.

HP Recommended
HP Pavilion - 15-cw1002la
Microsoft Windows 10 (64-bit)

My pc has two months of use automated updates have been loaded but the problem is not solved, it is my last attempt or I will ask for the return by guarantee

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@JUANK_FLOREZ 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

              https://www.amd.com/en/support/kb/faq/gpu-601
              https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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