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Gilz1
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Message 1 of 2
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the volume goes down itself

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

my hp omen turns down the volume automatic, I have allready turned of AGC  and this is still happening.

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
6,973 6,971 302 367
Message 2 of 2
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HP Recommended

 

Hi@Gilz1, Welcome to the HP Support Community!

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100444.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

Update the BIOS .

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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