volume on my HP 360 laptop is not decreasing and volume symbol always stays on the screen

[anilkumarp]

i posted this issue and got reply from HP Support as below:

Please try tapping a few times on the up or down volume key on the keyboard and see if that helps. If the issue persists, please try following the troubleshooting steps given in the link given below;

I tapped on volume button and it worked but again and again its coming. now even after tapping its not going.

[praveen196]

@anilkumarp Welcome to HP Community!

I understand that the volume on my HP 360 laptop is not decreasing and the volume symbol always stays on the screen.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

1. Right click the Speaker icon in the bottom right corner.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart your Notebook and try the sound.

You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed!

I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. This has helped others.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[anilkumarp]

I have tried the suggestions given, but nothing working.

what should I do now.

[praveen196]

@anilkumarp

Thank you for the update.

In that case, I would suggest you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a great day!