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this issue is that when I am playing a song or videos, its songs goes automatically to zero 


2nd error is  the code error the system get auto restart and screen get blue and its mention at down "stop code-system service expectation"


kindly help if you need to take remote session then please inform 40f70d26-829c-4fbc-aad5-10fef7051af5.jpg

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@rajkushwa34 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's a list of steps to help resolve the issue:


Enter safe mode:

  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After your PC restarts, you'll see a list of options > select 5 or F5 for Safe Mode with Networking.

Re-install Video & Sound card drivers:

  1. In Windows, search for and open Device Manager.
  2. In the list of devices, expand the component you want to reinstall.
  3. Right-click the device and select Uninstall (do the same for both Audio driver & Display Adapters)
  4. Click on file and scan for hardware changes (that should automatically reinstall the drivers)

Update your drivers using the HP Support Assistance:

  1. In Windows, search for and open HP Support Assistant.
  2. The first time you open HP Support Assistant, a Welcome to HP Support Assistant window opens.
  3. The welcome window displays various default settings.
  4. Click Next to open the My devices window.
  5. Click My devices on the top of the HP Support Assistant window, then click Updates in the My PC box.

For more details: Click here


Keep computer and video card adequately cool:


Overheating can cause your video card’s chipset to lock up, so make sure your PC and your video card are adequately cooled.


Hardware Acceleration to none:


Setting the Hardware Acceleration option to None could fix the error. However, by doing so, you might reduce your video card’s functionality and performance.

Follow these steps:

  1. Click Start
  2. Type display in the search results
  3. Select Display from the list
  4. Go to Change Display Settings
  5. Click Advanced Settings
  6. Go to Troubleshoot
  7. Click Change Settings
  8. Drag the Hardware Acceleration slider to None
  9. Click OK
  10. Restart your computer

P.S: Welcome to HP Community 😉


Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.