08-27-2019 05:55 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- What is the exact issue with the wireless device?
- Have you tried any troubleshooting steps?
- When was the last time it worked fine?
- Have you made any hardware/software changes?
Keep me posted for further assistance.
I am an HP Employee