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‎09-10-2020 10:29 AM

HP Recommended
Product: Pavilion Gaming Laptop 15-cx0001ua

Не включается ноутбук hp pavilion gaming laptop 15-cx0001ua. Когда вставляю зарядку ячейка заряда горит белым . Нажимаю включить  загорается зелёная лампочка и все. 

3 REPLIES 3

‎09-10-2020 01:38 PM

HP Recommended

Hey Dimonchik555 😁

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

 

 

I work on behalf of HP.
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‎09-15-2020 12:58 AM

HP Recommended

IMG-f92983a57fc861d8eb16b8501409d879-V.jpg

 

IMG-e2dc3f7896fbc7f899aaa9ad0fa9ee22-V.jpg

 The laptop did not turn on, using the support service, I opened the back cover, disconnected the battery and reconnected it. The next day the laptop got smoked, I provide a photo

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‎09-15-2020 08:29 AM

HP Recommended

@Dimonchik555 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.