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ChrisMQueen
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0xc0000185

HP 15-ac100 Notebook PC series (Touch)
Microsoft Windows 10 (64-bit)

I get error code 0xc0000185 and a boot up error saying a hard drive is not installed when the hard drive is in the pc. How do I fix this? The last thing the PC was used for was YouTube and World of Warcraft and Diablo III: Reaper of Souls. The computer just randomly crashed and keeps giving the same start up error. I have tried everything I can think of and nothing has fixed the issue. Someone please help because the AI for the support can't seem to help me.

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HP Support Agent
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0xc0000185

@ChrisMQueen,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a hard drive error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a system test on the computer to make sure that there are no hardware issues. Follow the steps in the below article to run the system test.

 

https://support.hp.com/in-en/document/c04499777

 

If the system test pass, then I recommend you perform a system restore back to the date when everything was working fine following the steps in the below article.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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ChrisMQueen
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0xc0000185

I already tried this it says no hard drive installed but the hard drive was never removed.

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HP Support Agent
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0xc0000185

@ChrisMQueen,

 

I recommend you contact support as this might a hardware issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation