1 wk old HP14-dh2051wm stuck on blue screen choose your keyboard layout, startup repair wont work

[torero65]

My son has only had the laptop for 1 week, and used it once.  

[praveen196]

@torero65 Welcome to HP Community!

I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, 

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the check mark next to automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

Keep us posted,

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