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torero65
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1 wk old HP14-dh2051wm stuck on blue screen choose your keyboard layout, startup repair wont work

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Pavilion 360 HP14-dh2051wm
Microsoft Windows 10 (64-bit)

My son has only had the laptop for 1 week, and used it once.  

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@torero65 Welcome to HP Community!

 

I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, 

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

  • In Windows, search for and open View advanced system settings. 

  • In the Advanced tab, under Startup and Recovery, click Settings. 

  • Under System Failure, remove the check mark next to automatically restart, and then click OK. 

  • Restart the computer to apply the change. 

  • The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

 

​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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