14-fq0018 laptop warranty just ended & now problems!

[Praellwyn]

Hi!

Sorry for the length. NO option under products for Microsoft account problems so I'm choosing Windows since some of the problems are from system update.

My HP 14fq0018ca Windows 11 64 bit laptop is suddenly having major problems, especially with regards to accessing my Microsoft account & unlocking my laptop. Battery has dropped suddenly from 7 hours to 2 hours. Battery passed tests but replaced anyways. Warranty has just lapsed a few months ago. Medium use. Word 365, vidoe streaming, e-mails, etc... NO gaming. The part that deals with Microsoft is that when I just replaced the battery I got the CMOS checksum error screen & after I chose Y option to reset the next time I started up my laptop the lock screen now says that my created unlock code has become invalid due to changes to system parameters. When I click to reconfigure/create a new **bleep** (only option) I get a wait screen to get online so I can sign into my Microsoft account. This leads me to a message that my account is still waiting on a response to a recent change to some security ID verification info I just updated. Web says 30 days!!! until change is done, for security purposes. The screen message shows the info change & options to cancel or contest this change. The only option below is to cancel attempt to sign into my Microsoft account. I can also click on terms & conditions & agreement for account at bottom of page. Unable to use screenshot option via keyboard & colour tint is too bright white now for photos while I am locked out of my laptop. When I log into my Microsoft account on any other device/computer I get the same message but also extra info that I can still use my account during the 30 day wait period as well as a continue button instead of cancel. I can't reconfigure laptop lock screen code without access to my laptop!!! I can sign into Microsoft account and continue past this screen on any other computer. Also, system update 2 weeks ago & now the red & black pixels are green on monitor = screen has green to white tinge. Screen shots of screen on another computer show screen colours are fine. Tested before battery change so I could take screenshots. I only get the CMOS checksum message if I removed the main battery. Monitor & graphics card show they are functiong correctly & web search shows this ais a common HP laptop problem after updates. All drivers are up to date. Everything is passing diagnostics tests/functioning correctly. Any help please? Thnx

ex of searchs

https://answers.microsoft.com/en-us/windows/forum/all/pin-isnt-available-due-to-cmos-reset/fc0b72df-...

https://answers.microsoft.com/en-us/windows/forum/all/how-to-cure-windows-11-laptop-screen-has-green...

https://www.google.com/search?q=HP+laptop+updated+and+now+the+monitor+pixels+show+screen+is+greenwhi...

https://www.google.com/search?sca_esv=28d067ce084b4185&sca_upv=1&rlz=1C1GCEA_enCA1120&sxsrf=ADLYWIIy...

[Irfan_06]

Hi @Praellwyn,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting up.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Praellwyn]

Thnx but this is the problem.

https://answers.microsoft.com/en-us/windows/forum/all/your-pin-is-no-longer-available-due-to-a-chang...

https://www.youtube.com/watch?v=bTAOmP7k3LQ&t=186s

https://www.google.com/search?q=Trying+to+reset+laptop+PIN+but+Can%27t+name+Hkey_local+machine+as+ms...

[Irfan_06]

Hi @Praellwyn,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support