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‎07-02-2020 10:38 AM

HP Recommended
Product: HP 14" -dp0005cl

The laptop cannot be turn on. The power light is flashing white slowly.  The charging adaptor is connect, the light is solid orange.  The screen is not even on, but i see a little power of the screen tiny tiny flash less than one second. I can't remove battery , this unit is enclosed back , not able to remove battery. Now, press 30 seconds, then the power light is no flashing white light.  what is the way to resolve it? it was good yesterday. Only window ask for some update, but after we haven't touch anything. 

1 REPLY 1

‎07-06-2020 09:10 AM

HP Recommended

@Fran110,

 

I reviewed your post and I understand that the computer is not booting to Windows and there is no display on the screen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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