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‎02-01-2024 05:28 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi. Something's wrong with my old laptop

 

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

Even if you follow the above method, the symptoms are the same.

Additionally, replacing the RAM or disconnecting the battery and proceeding in the same manner do not solve the problem.

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