08-16-2019 09:10 AM - edited 08-17-2019 12:19 PM
Hello, I have a hp 15-bs125nl notebook. This morning, Hp Support Assistant running on windows 10 (64-bit), asked me to update some drivers and bios. I accepted and after the things went well (successful update and verify bios), the notebook didn't start anymore. I tryed with windows key + B + power on and windows key + V + power on but nothing appened. Then I used "HP System BIOS Update Utility" to create a recovery USB flashdrive but always blank screen. After I released the power button, I'm hearing fans running and for a moment also a slight cawing coming from the speaker (I think). This notebook is slightly different from the original configuration because has secure boot e fast boot disabled on bios. I don't explain myself how a recommended bios update, blocked my notebook. I have no other solution than to ask the group for support. Many thanks, Giacomo
Solved! Go to Solution.
08-18-2019 02:38 PM
Thank you for posting your query on HP Community,
As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.
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