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HP Recommended
hp 17-e116dx
Microsoft Windows 10 (64-bit)

I have a hp 17-e118dx with a blank screen and the caps lock key is blinking

1 REPLY 1
HP Recommended

@electron5,

 

Thank you for posting your query on HP Community,

 

This looks like a possible hardware failure, however, let's try these steps here: 

 

Let's start off by performing a bios roll back from this link: http://support.hp.com/us-en/document/c02693833

Please try both the steps mentioned in the link.

 

If this does not do the trick, please try all the steps from this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Alternatively, you can also go through this support document: If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot

 

Please try these steps here and let me know how it goes for further assistance!

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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