2015 Spectre x360 - won't turn on or charge

[Peanut93020]

Hi there,

I have a 2015 model Spectre x360. The other day, my laptop showed a low battery message. I plugged my laptop in to charge, however, it still shut off.

I checked whether my laptop was actually plugged in - it was. I switched to another outlet and then another. Nothing working. I figured the charge may have become defective. I ordered a replacement and that didn't work.

I searched the issue and it appears there is a known motherboard issue? Is there anything publicly released for this? Based on what I have seen, this seems to be a latent defect.

It's been hard getting support and am asking this community for support. How have others gotten the situation rectified?

Thanks!

[The_Fossette]

@Peanut93020

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Peanut93020]

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@The_Fossette wrote:

@Peanut93020

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

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@The_Fossette would you please be able to follow-up for me? I still have not heard back from HP Support in my region, I was told I would hear back within 4 days.

[LoryCanz]

Hi, I have the same issue.

When I press the power button on the left side, a led flash 3 times on the right.

My Notebook is HP Spectre x360 - 13-ap0010nl.