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nBeastly
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2020 HP Pavilion x360 randomly shut off and wont turn on.

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HP Pavilion x360 14m-dw0023dx
Microsoft Windows 10 (64-bit)

So while I was using my Pavilion x360, I left it unattended for about 10 minutes, and when I got back, I noticed it had shut off.

 

I tried using the power button to turn it on, didn't work.

I tried doing fixes I saw around HP's website, they didn't work either.

 

About 2 weeks before this happened, my laptop took about a 1 foot fall that somehow popped out the back part of the chassis a little, and the touchpad came up a little.

Could my laptop not turn on due to that, or can it be a general hardware/software issue?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@nBeastly

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Let's reseat the hard drive and memory:

  1. Press and hold the Power button for 5 - 15 seconds to turn off the computer.
  2. Disconnect the power cable.
  3. If your notebook model features a removable battery, remove the battery.
  4. Disconnect and reconnect the internal hard drive and Memory. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
  5. After connecting the hard drive and reassembling the computer, try to start the computer normally.

If reseating the hard drive and memory does not resolve the problem, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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