08-13-2016 09:08 PM
2days ago I received an error, it was a blue screen with sideways Emily face, I went online as instructed. And followed instructions and it went into restart, when it came back on it was black screen with HP emblem in middle then emblum went out screen turned grey and stayed that way, after that it won't let me do anything so I had to do a hard shutdown then restarted it and same rotene as before so after another hard shutdown turned back on I pushed f10 I think anyway it brought up HP trouble shoot witch found nothing wrong so t checked all components witch all passed after no good results on same HP screen I followed all instructions to do bios and boot instructions with no results so I went to the line for factory recovery it restarted and went back to same HP emblem and black screen screen imblem went out and same as before.
08-15-2016 07:36 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer booting to a black screen. I would like to assist you today with resolving this issue.
Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.