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Corinna76
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3.2 led lights upon start up

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After the mouse going out the previous night, I am now getting a blank screen. The lights flash 3.2 times and then nothing. I have attempted to restart with either b or n and windows button and no help.  The memory was definitely almost full. Thanks.

 

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Message 2 of 2
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HP Recommended

3.2 led lights upon start up

@Corinna76
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • What is the operating system?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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