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‎07-08-2019 08:11 PM

HP Recommended
Product: Hp notebook
Operating System: Microsoft Windows 10 (64-bit)
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2 REPLIES 2

‎07-09-2019 12:08 AM

HP Recommended

Usually indicates hard disk failure. Replace the drive and install Windows. Without model number I can't locate the Maintenance and Service guide.

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‎07-09-2019 02:28 AM

HP Recommended

Hi,

Can you provide the complete model or product number? Here is how to find it:

Model number

Have you pressed F2 and performed diagnostics? What were the results?

 

Let us know,

David

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