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HP Recommended
hp envy m6

i have envy 360 m6 aq003dx serial [Personal Information Removed]

i 68065921
please help

1 REPLY 1
HP Recommended

@fravolee 

If I understand your issue, you are asking us for the BIOS password, right?

 

Sorry, but we have no way of determining that or providing you that.

 

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



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