9TXTJF-70E6GK-MFPWXF-60R303 what’s problem

[9TXTJF-70E6GK-M]

 

Hp protect smart 

serial:[Personal Information Removed]

model:14-n014se

product:FOF42EA#ABV 

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means you need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c04440390

After you replace the drive, you can reinstall W8.1 as follows...

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

When you get to the screen that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space. Click Next, and W8.1 should begin to install.

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-n000-notebook-pc-series/5401217/mode...