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Kaman36
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Message 1 of 2
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A black hole in my system's startup progress

HP Recommended
Envy 15 Notebook
Microsoft Windows 10 (64-bit)

simply put when turning on my puter it boots up like it always does but didn't always do. OS windows 10 pro starts up, windows sign is shown with your standard looping arrow; theN freezes.., the screen goes black. doING nothing, AS IF on idle, for about 30-50 seconds until the looping arrow continues, as if picking up where it left offwith; bringing up my lock screen. And then everything seems fine with the exception of your typical Windows glitches. Any clue for me would be appreciated? I would even bother to ask, but it seems to me that it continues to take longer and longer to boot up and shut down. And I've already unistalled, formatted and reformatted both harddrives HDD/SDD reinstalled windows twice now so what now?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Kaman36

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is taking more time to boot and shutdown.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2bBzk8O

 

Let me know how it goes and you have a great day!

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
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