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‎10-08-2019 07:35 AM

HP Recommended
Product: Pavilion 14-a1015na
Operating System: Microsoft Windows 10 (32-bit)

Hi, 

My laptop is always connected to the power supply, but the charger will only charge between 25-40%. I have tried various methods i.e. shut down reboot, ensuring windows 10 is updated, but nothing works. Help I don't know what to do next

2 REPLIES 2

‎10-08-2019 07:50 AM

HP Recommended

@Linda105 

You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is much less than 100% of the Design Capacity, it is faulty and needs to be replaced.



I am a volunteer and I do not work for, nor represent, HP
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‎10-08-2019 07:57 AM

HP Recommended

Hi,

Thanks for this 

. Unfortunately, when I tried this the result was "this was not recognised"

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