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Linda105
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AC part charging my laptop then freezing

Pavilion 14-a1015na
Microsoft Windows 10 (32-bit)

Hi, 

My laptop is always connected to the power supply, but the charger will only charge between 25-40%. I have tried various methods i.e. shut down reboot, ensuring windows 10 is updated, but nothing works. Help I don't know what to do next

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AC part charging my laptop then freezing

@Linda105 

You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is much less than 100% of the Design Capacity, it is faulty and needs to be replaced.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Linda105
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Message 3 of 3
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AC part charging my laptop then freezing

Hi,

Thanks for this 

. Unfortunately, when I tried this the result was "this was not recognised"

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