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‎01-31-2021 04:48 AM

HP Recommended
Product: CND50735DX
Operating System: Microsoft Windows 10 (64-bit)

gattobus_0-1612093546134.png

DA DIAGNOSI MI DA QUESTO ERRORE MATORNANDO AD RIAVVIARLO MA ARRIVATO ALLA SCHERMATA HOME NON MI FA FARE PIU NIEENTE,SONO UN PRINCIPIANTE E GRAZIE DEL VOSTRO AIUTO

1 REPLY 1

‎01-31-2021 07:23 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code in your screenshot, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
6BVBWX-7KKAGX-XD7WL1-60XG03OKXXXXXXXXXX1/31/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

The service manuals are only in English.

 

c04655216 (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

Something like this...

 

WD Blue 3D NAND SATA SSD Unità allo Stato Solido Interna 2.5", 500 GB: Amazon.it: Informatica

 

After you replace the drive, you can reinstall W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

Notebook HP 250 G3 Download di software e driver | Assistenza clienti HP®

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