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JM20202
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Message 1 of 3
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Administrator password lost

HP Recommended
Envy x360 convertible 15-bq2xx
Microsoft Windows 10 (32-bit)

Company was sold and IT director left without giving me the administrator passwords.  I can log on but can’t add or delete programs that I need for the new company please help.....HP envy x 360 convertible 15 bq2xx product number 5DT11UA#ABA

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erico
Level 17
Level 17
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Message 2 of 3
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HP Recommended

Unfortunately, we, as HP Experts, are not permitted to help with any passwords. That was a mandate that HP gave to us last year. 

 

You can contact HP support directly and they may be able to assist you.




I am not an HP Employee.
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MarcusC
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Message 3 of 3
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HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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