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03-16-2019 08:43 AM
Product: Example: Envy x360
Operating System: Microsoft Windows 10 (64-bit)
My laptop is asking me to enter Administrator password or power on password. But I have never set that password on it. Please help me ...with halt code i 84561216
2 REPLIES 2
03-16-2019 01:30 PM
Sorry, but I don't have very good news for you ...
The Forum Policies no longer permit us to assist customers in bypassing Admin or BIOS passwords.
For assistance in this now, you have to contact HP Customer Support directly as they have to confirm ownership of the PC before providing any assistance -- something we can not do.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
I am a volunteer and I do not work for, nor represent, HP
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