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- Notebooks
- Notebook Boot and Lockup
- Administrator password or power on password

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08-16-2020 03:30 PM - edited 08-16-2020 03:39 PM
Hello, I purchased this hp stream chromebook off Ebay several months ago, it worked great, but I started to notice the system getting much slower, as the storage was pretty much full, so last night I attempted to do a factory reset of the notebook, it looked like everything was going just fine, it restarted several times, I left it be and when I returned the notebook was powered off, I went to power it on, and now I am being asked for administrator password or power on password, I never created a password yet. I tried my previous windows passwords but didn't work, after attempting several times I get message stating System Disabled. i 19069345 could anyone assist me with this matter, can anyone tell me if there's a default password I'm not aware of, or a way to reset the password?
08-17-2020 02:35 PM
Somehow, the Factory Reset has taken on the value of an Urban Legend that is a Miracle Cure for any ailing PC. Not only does it rarely fix the PC, if there is an underlying hardware issue with the PC, it will make matters WORSE by leaving the PC in an unusable state.
Even if there is NOT an underlying hardware issue, the reset puts Windows back to where it was weeks or months ago -- and this will then automatically launch hours or days of Windows Udpates that will bring your PC to a grinding halt, driving the processor up to 100% and the disk utilization to 100% as well. Both of these do NOTHING to speed up the PC.
The Stream model netbooks are notorious for NOT being able to survive attempted factory resets -- as the 32GB "drive" does not have nearly enough room to complete such a process. Forcing this virtually guarantees a system crash.
And no, there is no such thing as an Default password, nor are we allowed to provide any assistance in bypassing the current password.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP