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HP Recommended
HP envy
Microsoft Windows 10 (32-bit)

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Hi I was charging my computer then I opened it up and it was a black screen and said enter administrator password or power on password and I tried entering my computer password and I tried the directions that were on the website but nothing worked and when I enter incorrect password this code pops up 71723527 can some one help me because this was my new computer and I’m stuck using my old one till I fix this one 

1 REPLY 1
HP Recommended

Hey @Levislefthand14 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.