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Jack254
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Message 1 of 2
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HP Recommended

Administrator password

Notebook 15ay072nia
Microsoft Windows 10 (64-bit)

I have been contacting hp Support in Kenya and they won't help with my BIOS administrator password...said they only deal with hardware issues..am stranded now..where do I go next??

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Message 2 of 2
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Flag Post
HP Recommended

Administrator password

@Jack254 

 

First off, there is no such thing as a BIOS Admin password -- which is part of the problem.

 

There is a BIOS password, for which HP requires that you pay for the replacement of the system board -- as that includes the firmware where the BIOS password is stored, and a new board has new firmware.

 

There is the Windows Admin password, which HP will assist you in changing but you will have to provide proof of ownership of the PC.  So, if this is the case, you should contact them back.

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