Showing results for 
Search instead for 
Did you mean: 
New member
6 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Administrator password

Notebook 15ay072nia
Microsoft Windows 10 (64-bit)

I have been contacting hp Support in Kenya and they won't help with my BIOS administrator password...said they only deal with hardware stranded now..where do I go next??

Level 15
Level 15
18,947 18,889 1,764 4,172
Message 2 of 2
Flag Post
HP Recommended

Administrator password



First off, there is no such thing as a BIOS Admin password -- which is part of the problem.


There is a BIOS password, for which HP requires that you pay for the replacement of the system board -- as that includes the firmware where the BIOS password is stored, and a new board has new firmware.


There is the Windows Admin password, which HP will assist you in changing but you will have to provide proof of ownership of the PC.  So, if this is the case, you should contact them back.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation