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Locked

‎11-27-2020 07:10 PM

HP Recommended
Product: HP Omen 15 dh0005la
Operating System: Microsoft Windows 10 (64-bit)

I installed a Bios administrator password and a Bios power-on password, both passwords are the same. I could login to the computer with the password, everything was working correctly. I updated the Bios to the latest version, no error msg's during update, but immediatly after the update the Bios password does not work anymore, I cannot get into the computer. After 3 tries the system gives the System SN: but no error code. It asks for a HP SpareKey USB Recovery Key, but the key I created during the setup of the password does not work. 

I have the recepit to claim that Im the owner

1 person had the same question
1 REPLY 1

‎11-28-2020 06:41 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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