cancel
Showing results for 
Search instead for 
Did you mean: 
May006
New member
1 0 0 0
Message 1 of 2
114
Flag Post
HP Recommended

After a drop my hP envy x360 m6 wont turn on.

Envy x360 m6

Hello, after a drop my laptop won't turn on.  I openned it (can't affort to have it sent out right now), and the USB mouse was pushed in when it dropped and it seemed that it affected the power button which is to the right.  When I first opened the laptop, I was able to push  what the power button doesn't seem to reach and it turned on.  However, by mistake I shot down the computer instead of restart and now it won't turn on.  Please help my school files are there (I'm an elementary teacher)

Thanks in advance for any assistance you might provide.

Tags (1)
1 REPLY 1
Level 15
Level 15
19,055 18,997 1,773 4,196
Message 2 of 2
87
Flag Post
HP Recommended

After a drop my hP envy x360 m6 wont turn on.

@May006 

Except for a very few, specially designed and built PCs, laptops are not designed to survive being dropped.

 

At the very least, the drive has almost certainly been damaged, but destruction could also include motherboard cracks as well as screen or circuit cracks.

 

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation