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Paulapie
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After software update (WIFI), 2 in 1 will not turn on.

HP Recommended
HP Spectre x360 - 13t-ae000 CTO
Microsoft Windows 10 (64-bit)

HP Spectre x360 - 13t-ae000 CTO - Will not turn on after 2 software updates  While I was on my 2 in 1, I updated 2 software. They were something to do with WIFI. I turned off my tablet and plugged the charger in. The next day or 2, I turned on the tablet and nothing. Never turn on.  I tried using my husband's charger, he has the same tablet.  It wasn't my charger.  We swapped batteries, didn't turn on.  My battery worked in his tablet.   Can anyone help me? 

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WAWood
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@Paulapie 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Paulapie
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I took my laptop to the repair facility. They told me, it was the motherboard. They told me to send it to HP. I can't find any information on where to send it or  call. The laptop was purchase in Dec 2017.  However, I don't use it much at all.  Thank you very much for your help.  Paula

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WAWood
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@Paulapie 

I am mystified as to why they would tell you that but NOT tell you who to contact to arrange that.

 

HP does not do repairs on laptops that are out of warranty, plus replacing the motherboard is not free and can easily cost as much as buying a new laptop.

 

All we are allowed to provide for US contact info is the link below and if your warranty is expired, you won't be able to use it.

 

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp

 



I am a volunteer and I do not work for, nor represent, HP
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