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‎10-08-2022 01:07 PM

HP Recommended
Product: HP Compaq 6200 Pro Small Form Factor PC
Operating System: Microsoft Windows 10 (32-bit)

when I start my laptop it says this. I’ve went through the troubleshooting steps and nothing 

image.jpg

 

Category:
1 person had the same question
3 REPLIES 3

‎10-08-2022 01:15 PM

HP Recommended

Hello @Keshia22 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-12-2022 07:51 PM

HP Recommended

BC4A919F-02E4-4883-802E-5463011B9CF6.jpeg

 

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‎10-13-2022 05:00 AM

HP Recommended

Hello @Keshia22 

 

Thank you for the reporting.

 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1665658795385.png

ub6424_1-1665658795350.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

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