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Minhaz_Khan
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Solved!

BATTERY COUNTERFEIT ISSUE

HP Recommended
HP 14S - CF0116TU
Microsoft Windows 10 (64-bit)

HI, 

 

I HAVE RECENTLY REPLACED MY BATTERY AND NOW WHILE STARTUP I AM GETTING ERROR CODE 605 BATTERY COUNTERFIET ERROR. WHY IS THIS HAPPENEING . PLEASE GUIE ME TO RESOLVE THIS ISSUE ASAP.

WhatsApp Image 2021-07-05 at 6.48.03 PM.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Minhaz_Khan

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Battery and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
30,226 30,155 1,451 1,519
Message 2 of 4
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@Minhaz_Khan

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Minhaz_Khan
Author
Level 1
7 3 0 0
Message 3 of 4
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Hi 

I have already updated my BIOS Version and done the Hardware Diagnostics as well the battery is good

 

Minhaz_Khan_0-1625836544931.pngMinhaz_Khan_1-1625836561952.png


But also I am getting the same issue. Can you please guide me.

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Echo_Lake
HP Support Agent
HP Support Agent
30,226 30,155 1,451 1,519
Message 4 of 4
Flag Post
HP Recommended

@Minhaz_Khan

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Battery and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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