BATTERY COUNTERFEIT ISSUE

[Minhaz_Khan]

HI, 

I HAVE RECENTLY REPLACED MY BATTERY AND NOW WHILE STARTUP I AM GETTING ERROR CODE 605 BATTERY COUNTERFIET ERROR. WHY IS THIS HAPPENEING . PLEASE GUIE ME TO RESOLVE THIS ISSUE ASAP.

[Echo_Lake]

@Minhaz_Khan

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Update the BIOS to the latest version
• Step 2: Test the battery using HP Hardware Diagnostics
• Click here: 605: Battery Counterfeit Check Error (605) to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Minhaz_Khan]

Hi 

I have already updated my BIOS Version and done the Hardware Diagnostics as well the battery is good

But also I am getting the same issue. Can you please guide me.

[Echo_Lake · Accepted solution]

@Minhaz_Khan

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Battery and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.