BI initialize library failed 0xc00000bb

[SausageDog1]

Hello

Hope you can help!

First, message saying  ‘failure imminent’

Then,  BI initialize library 0xc00000bb 

Have carried out UEFI hard drive check, probably as a result of pressing f2 during start up  - memory test  ‘passed’, but hard drive check result shows ‘no hard drive installed. Please check that the power and data cables are connected properly’

Also,  when running UEFI test the result shows ‘smart check: not available. Short DST: not available ‘

Model:  HP Notebook  Pavilion  15-ac151sa     Windows 10

HDD1  type  ATA

Model   ST2000LM003  HN - M201 RAD

Firmware   2BC  10001

Capacity  2000GB

LBA48   supported

SMART    Enabled

Sector type  4K / 512e

system info

System ID   80CI

Product ID   POU69EA

Intel Core i3  5020  @2.20GHz

BIOS revision  F.1

Now showing blue screen with static cursor in top left corner

[Jay_G24]

Hi @SausageDog1

Welcome to the HP Support Community. 

As this is a hardware issue, I'd suggest you Contact HP in your region for further assistance 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SausageDog1]

Hi - thanks for replying - I’m in the UK 

[Jay_G24]

I have sent you a private message. Check next to your profile name, you should see a little blue envelope, please click on it.