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BIOS LOCKED ``enter administrator or power on password``

HP envy 17-u018ca
Microsoft Windows 10 (64-bit)

i dont know why, but my laptop is asking me to enter a bios password. Some times, out of 50 times, it wont ask me for a password and it boot directly to windows.

i've never played in the bios, and i dont know the password since i've never choosed one

after 3 times, it gives me this code : 33138706 

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HP Recommended

BIOS LOCKED ``enter administrator or power on password``

@Mr_tea

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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