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‎10-18-2018 02:45 PM - last edited on ‎10-18-2018 02:57 PM by Retired

HP Recommended
Product: ProBook 6570b
Operating System: Microsoft Windows 7 (32-bit)

Hi,

 

I lost the BIOS admin password of my HP ProBook 6570b.

Could you please provide me a SMC file so I can remove/reset the password?

Here is the info about my laptop:

Serienummer:  [removed] Productnummer: A5E64AV  Thanks in advanced.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2018 02:53 PM

HP Recommended

@BirolTas

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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1 REPLY 1

‎10-18-2018 02:53 PM

HP Recommended

@BirolTas

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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