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Locked

‎01-11-2020 06:51 AM

HP Recommended
Product: HP ENVY Notebook 17-u177cl
Operating System: Microsoft Windows 10 (64-bit)

I am trying to do a BIOS update.

 

HP's support assistant tell me there is a BIOS update available. 

 

I click on update and it download the the update and install it after the installation it request for a restart on the system which I did, but the system fails to start requesting that I instal an operating system on my PC. 

 

I searched her online for solution and that was when I found out that I need to do a reset on the BIOS. 

 

I tried entering my BIOS setting but it’s requesting for Administrators passwords, I input my PC password hoping it’s  the same but to my surprise it’s says invalid passwords.

 

Please I need help on how to enter the BIOS setting as my PC won’t enter window until i reset the BIOS.

 

NB. I have input my PC password but it keeps saying invalid passwords 

 

 

1 REPLY 1

‎01-11-2020 02:00 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

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