SanatM Student
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BIOS Update issue

ProBook 445 G2
Microsoft Windows 10 (64-bit)

I wish to update my BIOS, as I am facing some issues with Windows 10 login after the anniversary update. I downloaded the corresponding BIOS update, but when I run it, I cannot update it, as it tells me "This update is not compatible with this device".

 

I found the driver update (sp76953) by entering my exact product number, so I do not understand how it is incompatible.

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Regents Professor
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BIOS Update issue

Dear Customer,

 

 

Please provide the current BIOS  Version on your PC.

 

 

 

 For any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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bukaopu Top Student
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BIOS Update issue

Hi, I met the same problem, my current BIOS version is 'A.03.03', model spectre 13 ultrabook. Thx
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Regents Professor
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BIOS Update issue

Hello,

 

This is the latest BIOS available for  HP Spectre 13-3000 Ultrabook model. I hope this is the model you are having. If no, then do not install BIOS update. Provide the exact model/product number

 

http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-3000-ultrabook/5401166/swIte...

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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bukaopu Top Student
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Thanks for replying, but I'm afraid this won't work, coz I come into this problem right when I install this driver, my exact model is 13-3010 ultrabook. BTW, as I searched, few bios ver. starts with letter A like my A.03.03, all F.xx, do you know what's this BIOS version?
Thanks again.
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Regents Professor
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BIOS Update issue

Hello,

 

Please see this  : http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_172997_1

 

I wonder how you got this BIOS in your PC.

 

This should have been the right one : http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Spectre-13-Ultrabook/5401166/model/6421...

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

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bukaopu Top Student
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And when I use usb flash to update, I found that this drive from hp.com creates BIOS update files for motherboard 1911, but my motherboard model is 1912 in BIOS
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bukaopu Top Student
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BIOS Update issue

Can't thank you more!

Finally got the problem! But I just buy this second-hand PC, have no idea how this happened.

Is it possibe that this PC got its motherboard changed? but Hp support assistant can recongnized right model.

So I wonder if you can show me possible ways to restore it to the right BIOS?

Thanks so much!

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