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Locked

‎03-30-2020 08:35 AM

HP Recommended
Product: Hp elitebook 840 G5 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

I bought the laptop slighty used at TianTian chop which is located at via Piave Mestre, Italy not less that two months ago. I later activiated smart lock heace was using fingerprint to access my local user account but 3 weeks ago i tried accessing my account after washing my hands but the laptop got locked in the process. I then got to realize there was an BIOS administrator pin but due to the lockdown the shop is closed and I also cannot have access to them via phone as no one is receiving my calls. Can I receive help in this regard?

3 REPLIES 3

‎03-30-2020 08:37 AM

HP Recommended

product number is 2FA64AV

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‎03-30-2020 08:37 AM

HP Recommended

@Licia27 

Sorry, NO.

 

To resolve a forgotten BIOS (power-on) password issue, since that password is embedded into the firmware of the system board, to reset that, a system board replacement is required -- for which you will be charged. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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‎03-30-2020 09:35 AM

HP Recommended

Thanks Wawood for the information

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