cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Licia27
New member
3 2 0 0
Message 1 of 4
134
Flag Post

BIOS administrator password

HP Recommended
Hp elitebook 840 G5 notebook pc
Microsoft Windows 10 (64-bit)

I bought the laptop slighty used at TianTian chop which is located at via Piave Mestre, Italy not less that two months ago. I later activiated smart lock heace was using fingerprint to access my local user account but 3 weeks ago i tried accessing my account after washing my hands but the laptop got locked in the process. I then got to realize there was an BIOS administrator pin but due to the lockdown the shop is closed and I also cannot have access to them via phone as no one is receiving my calls. Can I receive help in this regard?

3 REPLIES 3
Licia27
Author
New member
3 2 0 0
Message 2 of 4
Flag Post
HP Recommended

product number is 2FA64AV

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
34,852 24,531 3,149 7,864
Message 3 of 4
Flag Post
HP Recommended

@Licia27 

Sorry, NO.

 

To resolve a forgotten BIOS (power-on) password issue, since that password is embedded into the firmware of the system board, to reset that, a system board replacement is required -- for which you will be charged. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Licia27
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

Thanks Wawood for the information

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation