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dfdibiase
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BIOS cant find hard disk on HP Spectre Folio - 13t-ak000

HP Recommended
HP Spectre Folio - 13t-ak000
Microsoft Windows 10 (64-bit)

My 1 year ran out in July  2020.  Oct 1st laptop stopped turning on.

whether connected to power or not, after pressing the power button, light on power button flashes slowly twice, then stays lit.

The HP web site suggests various things that cannot be done on this laptop like, removing the battery or re-seating the memory cards.

I came across 1 suggestion that said the BIOS might be corrupted.  I downloaded the BIOS, loaded it on a USB drive, used a converter to USB-C  inserted and powered on.

Actually got a display on the screen to run diagnostics.

Everything passed EXCEPT hard disk not found

 

I can't afford to write-off $1800.00

Any help would be greatly appreciated

 

 

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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HP Recommended

@dfdibiase 

Wish I had good news for you -- but I don't.  When the disk diagnostics fail, that means the drive has failed -- but your laptop does not have an actual hard drive; instead, it has an SSD and those rarely fail. Unfortunately, the drive tests can also not work on late model SSDs, leaving you in a bad situation.

 

Since this is out of warranty, there is little point in trying to contact an HP Service Center to get it examined.  If this were mine, I would hunt down a local laptop service facility and see if they can check out the SSD, and if it dead, if they can replace it.

 

Once you have done that, come back and we will provide information on restoring the PC from HP media.



I am a volunteer and I do not work for, nor represent, HP
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