• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2021 03:53 PM

HP Recommended
Product: HP Pavilion - 15-cc111na
Operating System: Microsoft Windows 10 (64-bit)

I turned on my computer last night to find that it was on a black screen, only displaying the HP logo and 'Preparing Automatic Repair'. I've been stuck on this for a while. I have tried every key on the Startup Menu, Startup Recovery (F11) sends me back to automatic repair. In System Diagnostics, everything came back as fine? I made a Media Creation USB to custom install Windows 10 and get my computer back - to no prevail. I enabled Legacy, and suddenly in Boot Manager, there were two USB options. One worked, and showed me the blue screen to install Windows. Great! Went to install, nope. The USB wasn't in the same format as the drive. I downloaded an ISO file onto the USB as instructed by a Microsoft agent, formatted, plugged in. Only for the computer to display some dotted lines across the screen. I've been sent here by a Microsoft Agent, as it seems to be a BIOS issue- it's not letting me boot from the USB so I'm just wondering if anyone knew what to do here? Thanks 🙂

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.