01-13-2019 05:55 AM
Lap top has been scammed by Microsoft scammers by phone call to family member whilst not around . Unable to use USB or CD ROM? Admin BIOS PASSWORD not known. Following number is fr on Blocked screen i 753935431 . Note space.
Have used HP recovery on BIOS to recover back ups and system image. Good news . Win10 login password changed so planning a hard disk ggormsst and reinstall. They have added an x: partition by the looks of it. Thanks in advance for any help
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01-14-2019 07:38 AM
Check the code again...
I missed the fact that you posted that it was 9 digits long.
It is only supposed to be 8 digits long, so the code program generated a code for the 1st 8 digits, which is why the unlock code didn't work.
01-14-2019 09:31 AM
Sorry still not working . It's a little i . I am entering the number in the Administrator PASSWORD box , I presume this is correct .
Thanks again . Perhaps I should consider renewing the BIOS any way of doing this without USB support ?
01-14-2019 09:36 AM
You would enter the code where it asks for an adminstrative or power on password box.
I don't understand why the first code doesn't work for you.
It is definitely the right code with a small letter i in front of the disable code you posted.
I checked and triple checked it and it is ... 42902902
01-14-2019 10:07 AM
Once again thanks but it again isn't working. The initial problem is at start up. The Win10 log in screen comes up and asks for a password where there was not one previously. A hint comes up of 0935 and the Reset password option. I have tried using A USB stick with password reset software on it. The laptop sees the men stick but an error message comes up saying wizard can't set password for this user account. So update BIOS is probably best solution. Thanks
01-14-2019 10:17 AM
The code I gave you unlocks the 8 digit BIOS password code you posted.
We can't help you get into windows if you don't know or can't reset the P/W.
The only way around that I know of would be to clean install W10 using the Media creation tool.
You could try a factory reset but I think that needs the Windows password to run as well.