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Message 1 of 2
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BIOS recovery update stuck at 58% and got black screen

HP Recommended
HP Pavilion All-in-One - 24-xa0024
Microsoft Windows 10 (64-bit)

my HP Pavilion All-in-One - 24-xa0024 desktop computer's BIOS files failed. I then created a USB which has BIOS recovery files and reboot the computer with windows and B button. Then, BIOS recovery update started. However, BIOS recovery update stopped at 58% of completion and I got black screen!!  Please help me with this?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Kemal3435

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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