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‎04-14-2024 06:24 AM - last edited on ‎04-14-2024 10:43 AM by Retired

HP Recommended
Product: HP pavillion dk series

Hi i got BIOS update and then my laptop closes automatically nad i get blank screen. My laptop is under warranty i have attached some images of issue i am facing. Will it get covered under warranty? I am worried caused its just 10 days old laptop.

1000033104.jpg

 

1000033176.jpg

 

Category:
1 REPLY 1

‎04-14-2024 06:46 AM

HP Recommended

That message is displayed for 15 seconds before the system reboots.  

Error 500 is discussed here https://support.hp.com/us-en/document/ish_4209641-3226345-16

 

Something went wrong during the update and a recovery had to be done.

 

Did the HP support assistant recommend a BIOS update?  Only update the BIOS if the support assistant requested it.

 

Can you boot into Windows?


Have you run diagnostics?
Tap the ESC key after powering on to bring up the diagnostics menu then press F2 and run memory and disk tests

You should check your warranty

 

Click here to check warranty
and if you cannot boot into windows then
Click here for world-wide contact info
Or contact the closest authorized service center

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

Thank you for using HP products and posting to the community.
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