• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-18-2022 11:46 AM - edited ‎02-18-2022 11:51 AM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 13t-aw200 CTO
Operating System: Microsoft Windows 11

Notice that even on the blue screen, there seems to be a kind of scratch on the screen.Notice that even on the blue screen, there seems to be a kind of scratch on the screen.IMG_0936.JPEG

 

I have an HP Specter purchased in July last year, delivered only in October. As soon as it arrived, I upgraded to Windows 11. However, since then I have been experiencing Blue Screen issues with the following errors:

 

KERNEL_SECUTITY_CHECK_FAILURE
DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

The errors appear after some time of using the notebook, in the middle of the work. Windows restarts and runs a few days before the same error.

 

Also, when trying to view the drivers on the website:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-x360-convertible-laptop-pc-13-aw2000/356...

 

Windows 11 option does not appear.

What should I do? Activate the warranty?

Category:
4 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.